I can't say that our granddaughter's birthday party was a happy event.  The staff is inexperienced and poorly trained.  We were promised a script which was supposed to explain the sequence of events.  We were also told that our granddaugher would receive a build-a-bear with clothes as part of her party package.  We didn't recieve a script in addition to having to buy the clothes for the bear.  The franchise owner(Sabrina) called my wife a witch in front of a group of kids including our daughter and granddaughter.  She then told her very loudly to "get the f____ our of her store.  Several of the staff members attempted to apologize for her rude comments, but she insisted that we all leave the store.  I would like to strongly urge everyone in Dothan and the surrounding area to seriously consider not allowing their young children to attend any events held at the Ross Clark Circle branch of Kidz Kastle.  If you do, be VERY SURE that you don't voice any complaints or concerns or the same thing may happen to you.

Sincerely,

John Foster/Kathy Foster

I am really suprised to come across an ad like this about Kid Castle.  I wanted everybody to know that we just had my daugher's birthday party at Kidz Kastle on January 6 2007.  It was the best party we have ever had for my daughter. I was really impressed about the 2 young girls that were hosting the party, they made it a very memorable party for everybody that come. I have also attended parties that My Church has had there and a party with my daughter's school Emmanuel Christian. They handled all 89 children in the group with fast and friendly service. I also wanted to mention, this place is the cleanest children's place in Dothan and they play a good selection of christian music for the kidz. I would like to make a suggestion to Kidz Castle.  I think you should have pictures of all the Birthday cakes that you offer. I would like to say that this place is so much better than Chucke Cheese's or Chucka Wonka's  

Sincerely,       sochermom
                   

I know this subject was approached awhile back, but I'm reading it for the first time.  When I took my two daughters there in December we did not get good service.  We had a difficult time geting the teenagers' attention to even wait on us (as we stood at the counter looking at them).  However, I'm not convinced that someone who posted before isn't someone who works there trying to do damage control on this forum site after the bad reviews.  Obviously, I know most were honest replies.

I think kids castle is a great place!!!!! My younger brother had his fith birthday party there last year and we loved it!!!! We've been back quite a few times and the service was great!!!!! It's something for 3-6 year olds to get out and do!!!!!